Grievance Redressal Mechanism
Statutory Redressal Framework pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Regulatory Compliance Framework
Under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Galzu Urban Policy & Tech Review maintains an accessible, time-bound, and transparent grievance redressal procedure to address complaints regarding editorial publications, technical monographs, and digital data matrices.
Any citizen or institution aggrieved by any material published on galzu.org may submit a formal petition directly to our designated Grievance Officer in Bengaluru.
2. Designated Grievance Officer Particulars
| Appointed Grievance Officer | Mr. Arvind Swaminathan |
|---|---|
| Institutional Designation | Senior Director of Legal Affairs & Research Compliance, Galzu Urban Research & Public Policy Foundation |
| Physical Office | Level 8, Prestige Meridian, 29 Mahatma Gandhi Road (MG Road), Ashok Nagar, Bengaluru, Karnataka 560001 |
| Grievance Landline | +91 80 4112 5500 |
| Direct Grievance Transmission | grievance@galzu.org |
3. Requisites for Grievance Submissions
Petitions must include complete documentation to enable prompt investigation:
- Complainant's full legal name, institutional affiliation (if applicable), postal address, telephone number, and official email.
- Exact hyperlink URL of the article, dataset, or page on galzu.org under complaint.
- Specific details of the alleged inaccuracy, statutory violation, or infringement under the Digital Media Ethics Code.
- Supporting documentary evidence or certified administrative records.
4. Timeframe for Acknowledgment and Redressal
- 24-Hour Acknowledgment: Every formal grievance received via email or post is acknowledged with a digital tracking docket within 24 hours.
- 15-Day Determination: The Grievance Officer investigates the substantive grounds of the complaint, consults relevant research fellows and legal advisors, and delivers a reasoned written determination within 15 calendar days.
- Regulatory Escalation: Aggrieved parties retain the right to escalate unresolved determinations to the Ministry-approved Self-Regulatory Body.